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Conditions générales et d’expéditions

Shipment processing times

All orders are processed during office hours. Our office hours are 8am to 5pm, Monday to Friday. We aim to process all orders on the same day, or within a maximum of 48 hours.

In the event of a large volume of orders, or any other delay factor, you will be informed of any delays as soon as possible. Throughout the shipping process, we keep you informed of the location of your products.

Mode d’expédition

For our shipping needs, we have an agreement with Canada Post. This guarantees low and affordable shipping rates. If you have your own shipping provider, let us know so we can arrange pickup. Any special shipping arrangements, such as signature on receipt, insurance coverage, etc. can be worked out with you, if required.

Tarifs d’expédition et estimations de livraison

Shipping costs for your order will be calculated and displayed at the time of ordering. You are free to choose between the different options.

Shipping method Delivery times
Canada Expedited Parcel Next day - 2 days
USA tracked packet 4-7 days
International tracked packet 6-10 days
International packet Air 12+ days
International Surface 4-12 weeks

Shipment to P.O. Boxes or APO/FPO addresses

We ship to these addresses.

International shipping

We intend to ship our products worldwide. Most destinations are served. If you wish to place an order with us and we do not have shipping arrangements to your country, our system will not calculate a rate.

If this is the case, please contact us and we'll arrange transport to your place of residence if possible.

Confirmation de l’expédition et suivi de la commande

While your order is being processed, you are kept informed of every step and receive tracking information provided by ShipStation. Any change in the status of your shipment is reported to you.

Damages and interest

Helios Business Services LLC is not responsible for products damaged or lost in transit. If your order has been damaged, please contact our support team directly to file a claim. Please retain all packaging materials and damaged products before filing a claim.

We will contact you as soon as possible to arrange shipment of your replacement product; we take care of everything with our shipping supplier.

Customs, duties and taxes

Helios Business Services LLC is not responsible for customs duties and taxes applied to your order. All charges imposed during or after shipment are the responsibility of the customer (tariffs, taxes, etc.).

Returns

If you wish to return a product, please follow the returns procedure.

  • Log in to your account
  • Click on Request a Return
  • Fill in the form and send it. We'll contact you and start the process.
  • We take care of processing your return in the best possible conditions. We keep you informed every step of the way.
  • If your return is based on our satisfaction policy, we follow the procedure explained in that policy.
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